Privacy Policy
We take very seriously the privacy of our website users and the security of their personal information. For the purposes of European data protection law, Merck Serono is the company that controls the processing of your personal data.
The purpose of this privacy policy is to set out the principles governing our use of personal information which we may obtain about you. By using this website, or (where applicable) by registering as a user of the services which we provide or by calling our hotline, you agree to this use. We ask you to read this privacy policy carefully. Any dispute which may arise over privacy will be subject to this policy, the data protection notice (if any) incorporated into this website and the provisions of Swiss law.
We may change our privacy policy from time to time. We therefore ask you to check it occasionally to ensure that you are aware of the most recent version, which will apply each time you access this website
What information do we collect?
1. Aggregate information
We monitor the use of this website by collecting aggregate information. No personally identifiable data are collected in this process. Typically, we collect information about the number of visitors to the website, the number of visitors to each web page and the originating domain name of the visitor's internet service provider. This information is used to understand the visitors' uses of the website and may be shared with other companies within Merck Serono and with other third parties.
2. Personal information
If you are required to register in order to use this website, to otherwise complete an online application form, or to provide data when calling our hotline, then we will collect personally identifiable information about you, such as your name, e-mail address, country of residence and other information which you voluntarily submit.
Occasionally we may obtain sensitive personal information about you — for example, information relating to your physical or mental health or condition — but only if you voluntarily provide us with this information. We may also obtain information about your opinions if you, for example, send us feedback, or ask us questions.
We may also occasionally receive information about you from other sources which we will add to the information which we already hold about you in order to help us improve and personalise our service to you.
How do we use your information?
If we have collected any personal information about you (e.g., because you have registered as a user, or contacted us) then we will hold and use such information in accordance with this privacy policy and with any data-protection notice which we gave to you when you supplied us with your personal information.How do we protect your information?
If we collect any information relating to you, we will store it on a secure server which is password protected and shielded from outside users by a firewall. We have in place security policies which are intended to ensure, as far as possible, the security and integrity of all our information, including your personal information.Use of cookies
Cookies are small files which are sent to your web browser and stored on your computer's hard disk. If you are required to register to use this website, then cookies will be created and transferred to your hard disk upon first registration. They are subsequently used to identify your computer and allow you repeated access to the website without having to log on each time. The cookie is used purely to speed up your access to the website and to the information you wish to see. The majority of web browsers accept cookies, but you can usually change the browser settings to prevent the transfer. However, please be aware that, if you do so, some functionality may be lost.Agents and service providers
We sometimes employ other companies and individuals to perform functions on our behalf. They may need access to your personal information, but solely in order to perform their functions.Improper conduct
We may use the information we gather and/or receive about you to investigate and help prevent unlawful activity or activity that threatens our network or otherwise jeopardises the provision of this website.Access and corrections
If we process personal information about you, then you have a right under data protection law to request access to that personal information (for which we may charge a small fee).You also have a right to require any inaccuracies in your information to be corrected free of charge. You can ask us to modify your details by sending a letter to your local Merck Serono unit. Please state your name and the subject of your message clearly on all communications and include your username or registration details if you were provided with any. Visit contact information.
